FAQ

Deposit and withdrawal

Why is my deposit locked?
Published on Dec 19, 2023Updated on Dec 23, 2025954
What is Proof of Reserves (PoR) user snapshot data?
Published on Jan 20, 2023Updated on Jan 5, 2026454
How to avoid deposit of unsupported tokens?
Published on Oct 16, 2024Updated on Sep 3, 2025341
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Sep 8, 2025176
Where can I find the minimum deposit amount required for non-BTC?
Published on Oct 16, 2024Updated on Oct 24, 202548
Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Jan 8, 20262
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Published on Oct 13, 2025Updated on Nov 3, 20257
What should I do if there is a payment due for my ACH deposit?
Published on Sep 29, 2025Updated on Dec 31, 2025
Why haven’t I received a reply from the blockchain project team?
Published on Oct 17, 2025Updated on Nov 6, 20258
Where can I find the minimum BTC amount required for deposits?
Published on Oct 15, 2024Updated on Sep 3, 202531
How do I make a deposit? (app)
Published on Sep 1, 2024Updated on Oct 15, 202583
Why is there a minimum deposit amount for non-BTC?
Published on Oct 16, 2024Updated on Sep 3, 202528
How do I unlock my deposit when the Travel Rule additional verification is required?
Published on Aug 23, 2024Updated on Dec 4, 20255
How do I make a crypto withdrawal? (web)
Published on Aug 20, 2024Updated on Nov 17, 20251
How to transfer crypto from Bybit to OKX?
Published on Jun 19, 2025Updated on Jun 26, 20252

Showing 31-45 of 54 articles