FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 20253
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jul 7, 20252
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on Feb 18, 2025Updated on Jul 2, 202547
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jul 11, 2025292
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jul 9, 20256,041
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Apr 1, 202565
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Apr 1, 202547
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Jun 20, 202521
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Apr 1, 202537
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Apr 1, 2025892
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Jul 7, 202510,412
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Jun 20, 20253
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Jul 11, 20251
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Jun 20, 20253
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Jun 20, 202523

Showing 1-15 of 20 articles