FAQ

Account, security, and verification

Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Jul 7, 202510,433
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Apr 24, 202521,102
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on Apr 21, 20254
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Jun 20, 20253
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Jul 11, 20251
How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on Apr 1, 202534
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Jun 20, 20253
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Jun 20, 202532
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Jun 20, 202523
What is Taxpayer Identification Numbers (TIN)?
Published on Sep 2, 2024Updated on Jun 20, 2025
Why do I need to provide my Social Security Number or Taxpayer Identification Number?
Published on Sep 1, 2024Updated on Jun 20, 20253
What are sanctions?
Published on Sep 1, 2024Updated on Jun 20, 2025
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Jun 25, 2025137
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Apr 1, 2025105
How do I freeze my account? (app)
Published on Jul 11, 2024Updated on Apr 1, 20255

Showing 46-60 of 65 articles