FAQ

Account, security, and verification

What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on Apr 1, 202555
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Apr 1, 2025205
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Apr 1, 202512,525
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on May 8, 20257,518
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Apr 1, 202586
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Apr 1, 202548
How do I download my account statements?
Published on Nov 6, 2024Updated on Jul 14, 202527
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Apr 1, 202553
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Apr 1, 2025373
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Jun 20, 202521
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on May 30, 20255,088
Passkey FAQ
Published on Mar 19, 2025Updated on May 2, 202550
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Apr 1, 202537
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Apr 1, 2025292
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Apr 1, 2025900

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