FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on 3 Jul 2025Updated on 10 Jul 202524
What's KYC: What to expect and why it matters?
Published on 24 Jun 2025Updated on 15 Oct 202528
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 9 Sept 2025285
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 17 Oct 2025563
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 9 Oct 20256,303
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 4 Nov 2025813
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 15 Oct 2025108
How do I verify an individual account?
Published on 25 Sept 2023Updated on 9 Oct 202529,303
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 15 Oct 202550
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 9 Oct 202511,136
How do I secure my exchange account?
Published on 12 Jun 2024Updated on 15 Oct 20251,098
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 9 Sept 202512,055
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 17 Oct 20256,487
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on 2 Jul 2025Updated on 2 Oct 2025148
How do I submit my proof of address (POA) in Saudi Arabia?
Published on 12 Jun 2024Updated on 4 Nov 2025159

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