- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 1 Apr 2025323
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 9 Jul 202525,728
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 30 May 20255,057
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 4 Jul 202510,427
- Passkey FAQPublished on 19 Mar 2025Updated on 2 May 202547
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 1 Apr 2025291
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 1 Apr 2025892
- Guide to ID and selfie photos for identity verificationPublished on 13 Oct 2023Updated on 7 Jul 202510,422
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 24 Apr 202521,093
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 8 May 20251,288
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 8 May 2025429
- How long does it take to complete my identity verification?Published on 5 Sept 2023Updated on 20 Jun 20256,264
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on 2 Jul 2025Updated on 11 Jul 20251
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 1 Apr 202534
- How do I submit my proof of address (POA) in Saudi Arabia?Published on 12 Jun 2024Updated on 25 Jun 2025137