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FAQ
Account management and security
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- Passkey FAQPublished on Mar 19, 2025Updated on May 2, 202547
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- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20254
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Apr 1, 202534
- How do I register for an OKX account?Published on Sep 6, 2024Updated on Jun 20, 202532
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Apr 1, 20255
- How do I change my phone number?Published on Sep 7, 2023Updated on Jun 11, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Jun 11, 2025
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025416
- How do I close my account? (app)Published on Aug 22, 2023Updated on Apr 21, 20251
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Apr 21, 20257
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