How do I deposit EUR with iDEAL?

Depositing money on our platform is very easy. Within seconds, you can deposit funds via iDEAL free of charge and buy your favorite crypto tokens. iDEAL is the trusted Dutch payment method for making secure and instant payments and bank transfers.

What's iDEAL?

iDEAL is a popular Dutch payment method that allows secure, instant bank transfers directly from your bank account. Supported by major Dutch banks, it lets you deposit EUR quickly and safely using your own banking app or website.

With iDEAL, your deposit is processed within seconds—no hidden fees, no hassle.

How can I use iDEAL to deposit euros?

You can complete a euro deposit from your bank account to your OKX account by selecting iDEAL as your payment method. Please note that iDEAL is only available to fully verified individuals from the Netherlands.

How can I make a cash deposit?

With OKX, you can quickly, easily, and freely deposit money using iDEAL by following these steps:

1. Log in to your OKX account: open the OKX app or website and log in with your account credentials.

2. Go to 'Transfer' and select 'Deposit': look for the Transfer button and once clicked, select the Deposit option.

   

   Select Transfer to proceed to the next step

   

   Select Deposit from the selection menu

3. Select "Deposit cash": select this option to deposit money/euros instead of crypto.

   

   Select Deposit cash from the deposit method selection menu

4. Select iDEAL as the payment method: from the available payment methods, select Euro before selecting iDEAL. This is the most commonly used option for users in the Netherlands.

   

   Select EUR and select iDEAL from the available payment methods

5. Enter the amount: the amount you wish to deposit and select your bank. Please make sure that the name on your OKX account matches the name on your bank account.

   

   Key in the amount of your preference

   

   Review the details at the Preview page

6. Complete the payment via iDEAL: you'll be redirected to your bank’s secure payment environment. Log in and complete the transaction.

   

   Select the bank of your preference from the iDEAL page

7. Deposit confirmation: once the payment is completed, the deposited amount will usually be added to your OKX account immediately (or within a few minutes).

   

   The deposit is confirmed and you have the option to review the confirmed deposit details

   

   You're able to review the details of your cash deposit once you select the Review details option

FAQ

1. Why can't I access the "Deposit EUR" feature?

To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.

2. Why am I encountering a "Cash deposit unavailable" message?

This means that cash payment services aren't currently available in your region. You can learn more about cash deposits and withdrawals. Check back soon to learn about new payment options and regional offerings.

3. Why am I only able to select certain payment method types?

To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the account verification documents you have provided during onboarding to us.

4. Why do I need to verify my identity before making a deposit?

We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region. iDEAL payment method is only available to Netherlands customers who have completed account verification.

5. What forms of payments does iDEAL offer on our platform?

You can deposit cash from your bank account to your OKX account with iDEAL. After you deposit cash, you can buy crypto instantly with no fees.

You can also directly buy your crypto with iDEAL now.

6. How long does a deposit by iDEAL take?

Once you confirm the payment, the money will be added to your cash balance right away.

7. What can I do if my deposit is pending or processed for a long time?

After 90 minutes in a pending or processing state, your deposit will be automatically canceled. You'll receive an email confirmation that your deposit is canceled.

In the event that the amount has been deducted from your bank account, a refund will be initiated to return the funds back to your bank account. Keep in mind, it can take up to 7 business days for the funds to be credited. We'll email you once the refund is complete.

If the refund has been issued, but the funds are still not received in the bank account, please reach out to our support team for further assistance.

8. How do I check my cash deposit history?

You can review your deposit history:

• On the web: select Assets > Deposit > All deposits

• On the app: select Portfolio > transactions > filter Cash deposit type
  

  

  Web: all deposits on the deposit page

  

  App: transactions on the Portfolio page

9. How can I withdraw EUR?

You can withdraw EUR to your bank account with a SEPA bank transfer. You can read more in How do I withdraw EUR with SEPA bank transfer?

10. Where do I find limits, fees and processing time details for cash deposit?

Payment limits, fees and processing time information will be displayed on the payment method. For more details, check here.