FAQ
Individual verification
- How do I change my verified name?Published on 18 Mar 2026Updated on 29 May 202658
- How to fix passkey error 50162 on Android devicesPublished on 8 Dec 2025Updated on 29 May 20263,019
- How do I complete the required tasks shown in the app?Published on 3 Jul 2025Updated on 29 May 202637
- What's KYC: What to expect and why it matters?Published on 24 Jun 2025Updated on 29 May 202665
- Understanding the risks of using digital payment token servicesPublished on 17 Jun 2025Updated on 29 May 20263
- Knowledge test FAQPublished on 3 Jun 2025Updated on 29 May 20262
- What do I need to do when I change my country of residence?Published on 10 Apr 2025Updated on 29 May 2026635
- How do I opt out as an Accredited Investor?Published on 8 Apr 2025Updated on 29 May 2026
- How do I qualify as an Accredited Investor?Published on 8 Apr 2025Updated on 29 May 20267
- Why am I asked to confirm my personal details again?Published on 19 Mar 2025Updated on 29 May 2026153
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 29 May 20261
- What documents are accepted as proof of sources of funds from decentralized finance?Published on 12 Nov 2024Updated on 29 May 202654
- What should I do if facial recognition fails?Published on 11 Oct 2024Updated on 29 May 2026514
- How do I verify my identity with Singpass?Published on 13 Sept 2024Updated on 29 May 20265
- How do I secure my exchange account?Published on 12 Jun 2024Updated on 29 May 20261,346
Showing 1-15 of 21 articles