FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on 3 Jul 2025Updated on 9 Jul 20253
What's KYC: What to expect and why it matters?
Published on 24 Jun 2025Updated on 7 Jul 20252
Knowledge test FAQ
Published on 3 Jun 2025Updated on 17 Jun 20252
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 20 Jun 202523
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on 18 Feb 2025Updated on 2 Jul 202547
Understanding the risks of using digital payment token services
Published on 17 Jun 2025Updated on 17 Jun 20251
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 9 Jul 2025292
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 19 May 20251
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 9 Jul 20256,041
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 19 Jun 2025708
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 1 Apr 202565
How do I verify an individual account?
Published on 25 Sept 2023Updated on 4 Jul 202527,630
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202547
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 4 Jul 202510,421
Why did my identity verification fail?
Published on 8 Aug 2024Updated on 1 Apr 202537

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