FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on 3 July 2025Updated on 10 July 20253
What's KYC: What to expect and why it matters?
Published on 24 June 2025Updated on 7 July 20252
What do I need to do when I change my country of residence?
Published on 10 Apr 2025Updated on 20 June 202523
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on 18 Feb 2025Updated on 2 July 202547
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on 24 Dec 2024Updated on 11 July 2025292
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 9 July 20256,041
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 19 June 2025708
Why am I asked to confirm my personal details again?
Published on 19 Mar 2025Updated on 1 Apr 202565
How do I verify an individual account?
Published on 25 Sept 2023Updated on 4 July 202527,630
What documents are accepted as proof of sources of funds from decentralized finance?
Published on 12 Nov 2024Updated on 1 Apr 202547
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 4 July 202510,421
How do I secure my exchange account?
Published on 12 June 2024Updated on 1 Apr 2025892
Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 7 July 202510,412
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 20 June 20256,263
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on 2 July 2025Updated on 11 July 20251

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