FAQ

Deposit and withdrawal

Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on 10 May 2023Updated on 8 Sept 2025176
What should I do if my withdrawal isn't successful?
Published on 17 Oct 2024Updated on 8 Sept 2025189
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 17 Nov 20255,212
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 12 Nov 202513,333
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 17 Nov 202519,569
Do I need to pay fees for deposit and withdrawal?
Published on 1 June 2023Updated on 12 Nov 20255,435
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on 26 Sept 2023Updated on 27 Nov 20251,680
Crypto available for withdrawal FAQ
Published on 25 Jan 2024Updated on 13 Nov 20253,638
What should I do if I deposit to the wrong address?
Published on 15 Oct 2024Updated on 3 Sept 2025198
What should I do if I forget to fill in tag/memo?
Published on 15 Oct 2024Updated on 3 Sept 2025102
How do I enable allowlist? (web)
Published on 14 Aug 2023Updated on 12 Nov 2025392
How do I check the status of my returned withdrawal?
Published on 30 Oct 2023Updated on 17 Nov 2025267
How do I check the number of block confirmations? (app)
Published on 22 Aug 2023Updated on 21 Nov 2025499
How do I enable allowlist? (app)
Published on 14 Aug 2023Updated on 21 Nov 20251,813
How do I check the number of block confirmations? (web)
Published on 22 Aug 2023Updated on 17 Nov 2025124

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