FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202524
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Oct 15, 202528
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Sep 9, 2025285
Understanding the risks of using digital payment token services
Published on Jun 17, 2025Updated on Oct 15, 20252
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Oct 17, 2025563
What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?
Published on May 8, 2024Updated on Oct 16, 20254
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Oct 9, 20256,303
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Nov 3, 2025813
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025108
How do I verify an individual account?
Published on Sep 25, 2023Updated on Oct 9, 202529,303
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Oct 15, 202550
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Nov 3, 20251
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Oct 9, 202511,136
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Oct 15, 202539
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Oct 15, 20251,098

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