FAQ

Individual verification

How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 20254
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jul 7, 20252
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Jul 17, 202524
What should I expect when changing my country of residence to one within the European Economic Area (EEA)?
Published on Feb 18, 2025Updated on Jul 17, 202547
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jul 17, 2025308
What are the types of documents that are accepted as proof of source of wealth in the United Arab Emirates (UAE)?
Published on May 8, 2024Updated on May 19, 20253
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Jul 17, 202567
How do I verify an individual account?
Published on Sep 25, 2023Updated on Jul 4, 202527,740
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Jul 4, 202510,491
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Apr 1, 2025900
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Jul 7, 202510,523
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Jun 20, 20256,277
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Jul 17, 20253
What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?
Published on Jun 17, 2025Updated on Jun 20, 2025
How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Published on May 7, 2024Updated on Jul 2, 2025903

Showing 1-15 of 15 articles