FAQ

Account management and security

How do I close my account? (web)
Published on Aug 22, 2023Updated on Nov 3, 2025442
How do I download my account statements?
Published on Nov 6, 2024Updated on Dec 26, 202557
How do I change my authenticator app?
Published on Sep 11, 2023Updated on Nov 17, 20254,007
What is sub-account?
Published on Aug 22, 2023Updated on Dec 26, 20251,774
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Dec 3, 2025164
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,382
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 17, 20251,672
How do I check on updates to my support ticket?
Published on Oct 17, 2025Updated on Jan 6, 202621
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202535
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Nov 25, 2025453
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 23, 2025105
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Dec 15, 2025374
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202513
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025577
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025

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