FAQ

Deposit and withdrawal

What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025189
How do I make a withdrawal? (app)
Published on Aug 22, 2023Updated on Nov 17, 20255,255
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Nov 12, 202513,344
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Nov 17, 202519,638
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20255,443
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on Sep 26, 2023Updated on Nov 27, 20251,691
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Dec 2, 20253,640
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025201
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Sep 3, 2025103
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025393
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on Nov 17, 2025268
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Nov 21, 2025505
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Nov 21, 20251,819
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Nov 17, 2025125
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,275

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